Support Hours
Monday – Friday 9am – 4pm PST
Limited sales support also available Saturday & Sunday 9:30 am – 1:00 pm PST
Phone: 1-877-RIDE1UP (1-877-743-3187)
Phone support may require creation of a support ticket below. For warranty support please complete the contact form below.
After Hours: Chat widget will become available
Our San Diego based support team operates via email using the contact form below. Many inquiries can be answered quickest by searching our help center.
Important: For technical support, please include photos and/or videos to help our team expedite your inquiry.
Our product warehouses are located in Sparks Nevada and Salt Lake City Utah, but our operations are based out of San Diego, California.
1851 San Diego Ave. Suite 140, San Diego, CA 92110
1-877-RIDE1UP
Seasoned Bike Mechanics Offer Expert Technical Support and Friendly Customer Service.
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Every Ride1Up ebike Comes With a Warranty Against Manufacturing Defects. *Terms Apply
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We're Confident That You'll Be Thrilled! If Conditions Are Met, Send It Back For a Refund. *Terms and Model Exclusions Apply
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On All Bikes to Contiguous 48 States. Direct shipping to Canada starts at $100. Exclusions Apply.
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